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July 26, 2017

BCBSIL Responds to Declared Disaster Areas in Illinois

Some Illinois counties — Cook, Kane, Lake, and McHenry — have faced severe flooding and have been declared disaster areas. For those who live in these areas, use of phone, mail or other normal channels of communication may be unavailable. On July 17, 2017, the Illinois Department of Insurance (IDOI) issued a notice asking insurance companies to give employers and retail members extra time to pay their monthly premiums. We want to support our employers and retail members affected by this disaster during this stressful time.

A non-payment cancellation notice received by impacted employers or retail members between July 12, 2017, and Sept. 30, 2017, will be withdrawn. Their coverage won’t be cancelled, and no new cancellation notices will be sent until after Sept. 30, 2017. However, the terms of coverage still apply. For those in a grace period as of July 12, some claims may not be paid and members should check their plan or call Customer Service for details.

How You Can Help Employers and Retail Members
Employer groups and/or retail members may contact you with questions about their plan. For group coverage, contact your account management team or billing team if you have any questions. The contact information may be found on your customer's last billing statement. 

Members may call the Customer Service number on the back of their member ID card to help:

  • Explain benefits
  • Find a doctor, hospital or dialysis center
  • Refill prescription medications
  • Coordinate or transition member care

For those without a member ID card, they may call the Customer Service number for their plan:

Members covered on a Group Health Plan


Individual and Family Insurance (if you bought your insurance through BCBSIL, an agent or the Health Insurance Marketplace) 800-538-8833
Medicare Supplement 800-624-1723
National BlueCard® 800-810-BLUE (2583)

Other Helpful Tips for Members:
  • For emergencies, call 911 or go to the nearest hospital.
  • For non-emergencies, call Customer Service to find a doctor or health care professional in network.
  • Members will want to bring the BCBSIL member ID card with them when they get care.
  • For those without an ID card, call Customer Service or print a temporary card in Blue Access for MembersSM.

More Information:
Read the DOI notice

See the list of affected counties

For additional questions, please contact your general agent, BCBSIL account representative or Small Group Account Management team.

Posted 11:25 AM

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